Return Calls

We make every attempt to return calls within 24 hours.  If a question requires the input of your clinician, it may not be answered until the following day, as the question may not be addressed until the end of the business day.

As always, if you have an emergency, please go to your nearest Emergency Room.  If the question involves a major change in medication, please schedule and appointment with your prescriber.

Repeated calls for the same issue are not helpful as they take more time to process and take time away from getting back to all patients in a timely manner,

If you have requested to pick up a prescription, please allow 5 days and then pick up your prescription at the front desk.  We do not routinely make return calls to remind patients that their requested prescriptions are ready for pick-up.

Prescriptions that are not picked up within 2 weeks are subject to mailing to the address we have on file at cost to the guarantor on record.