A Better Ticketing System in the EHR

We’ve been upgrading the ticketing system for a better user experience.

What’s changing?

New support tickets: Starting today, all new support requests are submitted through the new HubSpot ticketing system.
Existing tickets: Any tickets submitted before today will remain in the previous ticketing system and will continue to be handled and resolved there.
Historical ticket access: The previous ticketing system will remain available for managing existing tickets and will serve as a historical reference for previously submitted and closed tickets. It will no longer be used to create new support requests.

To submit a new support request, go to I Support > Support .

For more details, refer to the release note.